Learn here what you can do if you (or one of your team members) receive the failure message "Accept organization invitation failed!".
The most common issue is that the invitation e-mail was sent to the wrong e-mail address (not the e-mail you are registered with on the Impaxio platform).
To verify, the invitation recipient has to log-in to the Impaxio platform and click on the green round button on the top right corner. Check if the e-mail address shown is the same as the e-mail address the invitation was sent to.
If the invitation was sent to the wrong e-mail address, copy the correct e-mail address from the Impaxio platform and invite the email address anew. You have to add the exact same e-mail (case-sensitive!).
Click on the "plus" buttom on the right, and confirm "Invite Organization Collaborators".
If you continue to have issues, please reach out to the Impaxio team.
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